E-mail, phone, smartphone, ATMs and transactional website are an integral component of customer’s daily relationship with their bank. Customers resort to various channels but your employees are not always prepared.

These difficulties have several reasons: the lack of knowledge of customer’s new expectations, the lack of certain skills for the use of the new tools, the poorly mastered remote relations, or the reluctance to the change. The pursuit of a multichannel relationship offered to all customers should be considered as an ambitious process of transformation of practices, behavior and culture.

What We Do: